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SJA Case Study

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Case Study: Stephen Jefferies & Associates

At a Glance

An Immigration Services company based in New York uses Technology System Integrator to support it's headquarters as well as dispersed sales and delivery teams, Stephen Jefferies & Associates enjoys peace of mind that it's computer systems are well supported and dependable.

The Client

SJA has 26 employees, 18 of whom work outside of the New York office, some of them in sales and some traveling around the world delivering training to clients.

The Problem

Tina Papadimitropoulos is responsible for SJA's office operations and technology, and has been at SJA since 1999. When she joined, SJA was using an external IT support company, but over the following year of two she became unhappy with the service the company received. She knew SJA needed a stronger IT partner to ensure that the company's computer systems could satisfy the firm's needs. The remote employees in particular need reliable access to the headquarters file servers and the other systems.

Enter Technology System Integrator

In 2001, Tina received a recommendation regarding Technology System Integrator and, after an evaluation, decided to engage the company for full IT support. Since then, TSI has supported SJA with a mixture of on-site and remote resources. A Citrix based remote network is now in place to allow secure access, together with a Microsoft Small Business Server. All of these systems are remotely monitored 24 hours-a-day by Technology System Integrator.

The Results

Tina states that "Working with Technology Systems Integrator has made my job easier. They are very pro-active and address issues quickly, before they start to affect our users. Other employees have told me that when they get phone support from TSI, the people are very courteous, patient and helpful." Tina states that, "We knew we didn't want to hire an internal IT person, not only because of the cost but because we would have to keep training them in new technologies. With TSI, there is a whole team of experts with all sorts of different skills for us to draw on whenever we need them."

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